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ANNEX. CONTRACT WITHDRAWAL FORM
UAB DECATHLON LIETUVA, registered in the Register of Legal Entities of the Republic of Lithuania, legal entity code 304590430, address of the registered office Vikingų g. 5, LT-02188, Vilnius (hereinafter referred to as DECATHLON.LT or the Website), and each person shopping on the Website DECATHLON.LT (hereinafter referred to as the Customer), hereinafter jointly referred to as the Parties, agree on application of these Terms to their mutual relationship.
The Customer represents that he/she is legally of age or has parental permission and is legally capable to conclude contracts, therefore, he/she can place orders on this Website. The Website ensures deliveries to Customers residing in Lithuania.
The Parties agree that their relationship shall be exclusively regulated by these General Terms of Sale. These Terms may be amended. It shall be regarded that the relationship between the Parties is subject to those Terms, which are valid at the time of placing an order on the Website.
Our offers for goods and prices shall be valid as long as they are on the Website, except for specific cases, where the validity is specified on the Website. Please check the availability of offered goods on each product information page.
In case if, after an order is placed, the ordered product is not available because of transportation problems or discrepancies in the warehouse, DECATHLON.LT reserves the right to cancel the order for unavailable goods provided that it notifies the Customer by e-mail and returns the amount paid by the Customer within 15 days from the date of payment by the Customer at the latest.
If several products are ordered and one of them turns out to be unavailable, DECATHLON.LT shall inform the Customer by e-mail that it is not possible to dispatch the missing product and shall take actions to return money. The remaining part of the order shall be fulfilled and sent to the Customer within the time limit indicated on the Website.
The Customer may also choose to completely cancel his/her order provided that he/she informs DECATHLON.LT customer service centre about that by e-mail in advance, as indicated in Article 5.
In order to place an order, the Customer must register on the Website. He/she must submit the required identifying information in the registration form. DECATHLON.LT shall assign to him/her a confidential identification name (hereinafter referred to as the identifier), provided that all the information provided by the Customer is accurate. Identification shall be performed by entering the Customer’s e-mail address and the identifier assigned by DECATHLON.LT. Each time the Customer places an order, the Customer will have to identity himself/herself on the Website. DECATHLON.LT shall not be liable if it does not receive an order or any information by reason of any intentional or unintentional error or inaccuracy in identification data submitted by the Customer in filling out the registration form.
How to order on DECATHLON.LT?
In order to place an order on the Website, perform the following steps:
- form your shopping cart;
- log in with your authentication data;
- select the mode of delivery;
- select the method of payment;
- confirm your choices and make the final confirmation of the order;
- pay for your order.
When the order is ready to ship, DECATHLON.LT shall e-mail the Customer the order dispatch confirmation.
The prices in EUR indicated on the Website are inclusive of all taxes applicable in Lithuania. Prices in the physical store and e-store may differ.
The VAT rate valid at the time of ordering shall apply. DECATHLON.LT product prices are exclusive of transportation costs, prices of some packaging or even some additional services selected by the Customer.
The Customer is informed about them in the last window, before the final confirmation of the payment and the order.
In addition, the Customer is informed that the products and services offered and the prices charged in DECATHLON physical points of sale in Lithuania shall not apply when shopping on DECATHLON.LT Website and vice versa.
The Customer can pay for items with credit card (Visa or Mastercard) or by a bank transfer (Trustly).
If you choose payment by a bank card, your bank account will be instantly charged for the amount of money for the goods and services selected. Your order or a part of it will be processed and ready to be shipped as soon as the payment is received.
In case of online payment, your card issuing bank (or another institution) shall perform identification and payment order confirmation procedures. We are not liable if for some reason your card issuing bank (or another institution) does not give you permission to make the payment. Please note that the card issuing bank (or another institution) can charge you for certain operations or electronic service. We are not responsible for this.
We ensure security of payment by a bank card by involving a third party – a company responsible for payments processing. Your bank data is transmitted to such third party company using SSL (Secure Socket Layer) protocol encryption system, in order to prevent its diversion to the information system of the Website and prevent its accessibility by the Website or its staff.
If you choose to save your bank card data on the Website in order not to enter the same information when making another payment, we undertake to use only one key enabling to ensure transaction payment along with other information, the third party keeping and processing all your bank card data.
In performance of anti-fraud control aimed at protecting our Customers’ transactions, before confirming your order, we may be forced to ask you to e-mail us one or more pieces of valid evidence, confirming your place of residence and/or a copy of your identity card. The order will be final when the Website receives these documents and you are sent an e-mail confirmation. Without these documents or, if they cannot conclusively prove the identity of the person who placed the order or the actual place of his/her residence, we have the right to reject the order.
The Website also reserves the right to reject an order in case of previous disagreements on payment or in case of an unusually big number of orders.
In order to prove our contractual relations, orders are archived in a reliable medium. You can review them on the Website in the section “My account”. Unless otherwise indicated, our and our suppliers’ software logs, which are kept acceptably secure, accumulate evidence of all transactions between us. In any case, we recommend that you keep the order confirming e-mails.
Where is the delivery made?
Products are delivered at the address specified in the Customer’s order and only in the territory of Lithuania.
Is the delivery made at a common address?
If the delivery is made at a common address, the Customer agrees that DECATHLON.LT order delivery service is deemed provided upon actual delivery at the common address indicated in the order even if the item is collected by a third party; from the moment of delivery of the products, all related risks pass over from DECATHLON.LT to the Customer even if the delivery was made to a third party.
What are the longest delivery terms?
The delivery terms indicated in the Website shall run from dispatch of products ordered by the Customer from DECATHLON.LT warehouse. The delivery term cannot exceed 30 days from the date of order confirmation on the Website. The Customer shall be informed about the dispatch of ordered products by e-mail.
DECATHLON.LT shall retain full title to the goods ordered by the Customer until the internet user / Customer meets all his/her obligations, i.e. pays the price in full (with interest, if appropriate).
5.1 Conditions for the right to withdraw from the contract
In accordance with the legal provisions in force, the Customer can withdraw from the contract within the period of 365 days from the order delivery date. The right of withdrawal shall not apply to:
purchases of perishable goods such as foodstuffs;
purchase of audio or video recording devices, computer programs, if the Customer unpacked them;
purchase of products manufactured in accordance with instructions from the Customer or personalized products (adapted for personal needs of the Customer);
purchases of packaged products, which, if unpacked after delivery, become unsuitable for return due to health care or hygiene reasons.
orders for services, if the services were provided in full, or orders for digital content, if the digital content started to be provided.
The right of withdrawal from the contract shall be exercised under the procedure described below. The costs of return of goods is free of charge for the Customer.
5.2 Procedure for the exercise of the right of withdrawal from the contract
In order to withdraw from the contract, i.e. to get a return number, indicating the reason for the return, the Customer must go to the section “My account” => “Track my orders”.
The Customer undertakes to return the goods, which he/she refuses to a DECATHLON store or by contacting Customer service at the following e-mail address: firstname.lastname@example.org. The pick-up of items to be returned will be arranged by Customer service and will be free of charge for the customer.
In case of return, the Customer must pack the product carefully and enclose the return number(s) printed from the Website.
Only full products with a return number shall be accepted. Otherwise, the return shall be considered inappropriate and DECATHLON.LT shall not make the payment (shall not return the price).
If within the aforementioned period of 365 days the Customer fails to send the products, it shall be deemed that he/she has waived his/her right to terminate the contract and shall lose all his/her rights in this respect.
5.3 Contract termination consequences
If the Customer complies with the above-described return procedure and deadlines, the money shall be returned within 14 days from the date of withdrawal from the contract, but in any case not before DECATHLON.LT receives the returned items. If payment was made by a bank card, the money shall be returned directly to the Customer’s bank account linked to the card.
If only a part of the order is returned, DECATHLON.LT shall return to the Customer the one-way transportation costs in proportion to the total order price. If the whole order is returned, DECATHLON.LT shall return to the Customer all one-way order transportation costs.
6.1 General information
– Statutory warranty
Regardless of additional contractual warranties, which may be given to the Customer, DECATHLON.LT sells goods with mandatory statutory warranty.
– Commercial warranty
Some products may be marketed on the Website with contractual warranty, the duration, scope and conditions of which are specified in pages of the respective products.
No warranty shall apply where the defects arose or the product was damaged due to carelessness or negligence, external impact, wear and tear, wrong installation or use, and maintenance in deviation from that indicated by the supplier or from the normal practice.
DECATHLON.LT draws the Customer’s attention to the fact that certain defects or inadequate functioning can be due to incorrect installation, use or maintenance alone. Therefore, DECATHLON.LT encourages the Customer to comply with the instructions provided in troubleshooting guides available on the Website and to test the received equipment for several times.
6.2 Warranty service procedure
For the warranty to be applied, i.e. to get a return number, indicating the reason for the defect, the Customer must go to the section “My account” => “Track my orders”.
The Customer undertakes to return the goods, which is defective to a DECATHLON store or by contacting Customer service at the following e-mail address: email@example.com. The pick-up of items to be returned will be arranged by Customer service and will be free of charge for the customer.
In case of return of defective item, the Customer must pack the product carefully and enclose the return number(s) printed from the Website.
Only products with a return number shall be accepted. Otherwise, the return shall be considered inappropriate and DECATHLON.LT shall not make the payment (shall not return the price).
After DECATHLON.LT checks the product, it shall be repaired or replaced as standard. If DECATHLON.LT confirms that the cause of failure is covered by statutory warranty or commercial warranty, but the product cannot be repaired or replaced, the money paid for it shall be refunded. In any case, DECATHLON.LT will offer you the best solution.
If the return is sham, abusive or the Customer did not read and comply with the instructions in the troubleshooting guides available on the Website, such return shall be deemed illegal and shall not be accepted. In addition, all products sent without a return number shall be deemed returned improperly and shall be rejected. Please be reminded that the product sending method is managed by DECATHLON.LT Customer service.
ARTICLE 7. CUSTOMER SERVICE
If you have any questions regarding an item bought on the Website www.decathlon.lt, you can contact DECATHLON.LT customer service centre by e-mail: firstname.lastname@example.org.
These General Terms of Sale consist of the entirety of interrelated provisions and none of the provisions shall be construed in isolation from the others. If any of these provisions is not invoked at a certain time, it does not mean that one waives a right to invoke these provisions at a later date. If any provision hereof is void, the other provisions shall remain in force.
These General Terms of Sale shall be governed by the law of the Republic of Lithuania.
In case the Customer has any claims, the Customer must state them in writing and submit them at the address indicated in Article 7 above. If the Customer does not get an answer within 14 days or if the Customer’s claim is not satisfied, the Customer has the right to resolve the dispute by addressing the State Consumer Rights Protection Authority (Vilniaus St. 25, 01402 Vilnius, e-mail: email@example.com, tel.: 852626751, website: www.vvtat.lt), or its territorial units, or completing the request form on the Online Dispute Resolution (ODR) platform https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=LT).
In case of dispute resolution in courts, one shall address a competent court in the location of the Customer’s place of residence or the registered office of DECATHLON.LT.
Decathlon Lietuva UAB is in the State Food and Veterinary Service registry. Subject number: 1300167.